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Frequently Asked Questions
WHAT DOES THE PRICE INCLUDE?
Everything. You pay one flat rate – no extra charges for electricity or gas. We provide linen and towels, as well, so guests need not bring anything other than themselves!
WHAT TIME CAN I CHECK-IN?
Check-in is at 15:00 and check-out is at 11:00.
Guests can check-in starting at 15:00, although early check-in may be possible if the apartment was vacant on the previous night. If you happen to arrive in the morning and your apartment is not ready, you can leave your bags in our office. Then you can either pick your luggage up later, or we can deliver it to your apartment at an agreed-upon time.
Guests who arrive after 9pm without using our transportation are considered late arrivals, and an extra 15 EUR charge is applicable. Special conditions may apply. Please contact our office for more information.
IS BREAKFAST PROVIDED?
Unfortunately, we are not able to provide guests with breakfast. Our apartments all come with fully equipped kitchens and are located in areas rich in restaurants and cafés.
IS THERE AN ELEVATOR IN THE BUILDING?
Since the vast majority of our apartments are located in old, historic buildings, very few of them are fitted with elevators. If you are unable to climb stairs, we can find a ground floor or first floor apartment for you.
IS MY APARTMENT IN A CENTRAL LOCATION?
Yes, all our apartments are located in the city center.
CAN I BRING MY PET?
Of course. Please be aware, however, that you will be charged if your pet causes any damage to the apartment or the building.
HOW MANY PEOPLE CAN STAY IN THE APARTMENT?
Studio apartments: 2
One-bedroom apartments: 2-4
Two-bedroom apartments: 4-6
Large apartments: 6-7
Superior apartments: 6
CAN YOU BRING US TO THE APARTMENT?
We offer an excellent transport service from the airport. It costs 650 CZK (26 EUR) for up to four people. If need be, we can offer a similar service from the bus or train stations, in which case the price will be 400 CZK (16 EUR.)
HOW DO I PAY?
Guests pay by credit card or cash upon arrival. We can also accept payment by bank transfer, if arranged upon in advance.
HOW CAN I CHECK IN?
Check in after 15:00. We try to get the apartments ready for you as quickly as possible although on busy days the cleaners may be still there if you arrive early. You can leave your bags in our office if you arrive in the morning and your apartment is not ready. You can either come to our office and then go to the apartment or phone us and arrange a time to meet at your apartment door. Please note that we ask for a little fee for the key delivery
HOW DO I MAKE A RESERVATION?
It’s easy – just use our convenient online booking form. Alternately, you may also reserve your flat via e-mail, phone, or fax. You will be asked for a credit card number in order to secure your reservation.
WHAT IS YOUR CANCELLATION POLICY?
Old Town Apartments cannot be held responsible for bad weather, illness, changes in travel plans, or travel delays. In the event that clients fail to inform us of their cancellation at least seven days prior to their arrival, we reserve the right to demand partial compensation. Below, you will find details on maximum penalties. Please be aware that we generally only ask for mild compensation. We are most strict about enforcing compensation policies for no-shows. The cancellation fee will be automatically debited from your credit card.
Under extremely rare conditions, we reserve the right to change the reserved apartment for an equivalent or better unit.
- Bookings for 1-3 nights
Cancellation more than 7 days prior to arrival: no charge Cancellation 7 to 1 days before arrival: 1 night charge No show or cancellation on the day of arrival: whole stay charge
- Bookings for 4-7 nights
Cancellation more than 7 days prior to arrival: no charge Cancellation 7 to 1 days before arrival: charge 30 % of your whole stay No show or cancellation on the day of arrival: charge 50 % of your whole stay
- Bookings for more than 7 nights
Cancellation more than 7 days prior to arrival: no charge Cancellation 7 to 1 days before arrival: 3 nights charge No show or cancellation on the day of arrival: 7 nights charge
- Bookings for 1 month and more
Cancellation more than 14 days prior to arrival: no charge Cancellation 14 to 5 days before arrival: 7 nights charge Cancellation 5-0 days before the arrival: 14 nights charge
Please be aware that during our high season (Christmas, New Year and Easter) there is a special cancellation policy. If you cancel your stay more than 14 days in advance, there is no cancellation fee; if you cancel your stay less than 14 days in advance, the cancellation fee is 100 % of the total costs.
